Covid-19

What happens if I have to change my booking due to COVID-19?

Whilst there is still some uncertainly around border closures and travel restrictions, the good news is that NSW is open for business making this the ideal place to be for your next walking adventure.

However, should travel restrictions be implemented by either State or Federal Governments and travel across borders or intrastate is restricted, any booking cancellations made between 30 days and the date of departure will be given a 12 month credit to use toward another walk.

We do recommend travel insurance for all our guests.

What precautions are you taking to prevent COVID-19?

All of Urban Walks’ decisions around COVID-19 are based on the latest information, protocols and health advice from the NSW Government COVID-19 Safety plan.

We routinely review this plan to ensure ongoing compliance with any new directives.

Bookings

Pricing

All advertised pricing can be varied without notice and is subject to availability.  Our prices are fully inclusive of all taxes, levies and Government charges.

Do I have to pay a single supplement if I’m a solo walker?

As we will be staying in smaller Boutique accommodations that offer limited twin- bedded rooms, single travellers will need to pay a supplement to guarantee their own room.

As a solo traveller (and subject to availability), you can opt for the twin-share price if you are happy to be paired with another solo traveller of the same sex.

Guest Numbers

The maximum for our group walks is 12 guests.  For our walks to go ahead a minimum of 6 guests is required.  If minimum numbers are not reached we will be in contact with you no less than 4 weeks prior to departure to discuss alternative dates.

Travel Insurance

We highly recommend that all our guests take out personal travel insurance to cover unforseen cancellations and/or other personal situations.  If you are visiting Australia from another country you will need to have travel insurance to cover any medical emergencies.

Will the trip be cancelled in bad weather?

Whilst Urban Walks constantly reviews all weather forecasts prior to and during our walks we operate to the mercy of the elements and ask our guests to have a flexible attitude and be prepared to walk in all conditions.

We do give careful consideration to changing conditions that include, but are not limited to:

  • Electrical Storms
  • Hail
  • Wind
  • Swell
  • Flood
  • Bushfire / Fire Control
  • Air Quality
  • Tides
  • Pandemic
  • Track Closures

Our guides have been equipped with tools to assist in the identification of conditions that may impact the walk and have been trained to assess and respond accordingly.

A private support vehicle assists all walks and alternative plans can readily be arranged in response to guide requirements.

Cancellations

For any cancellations made to an Urban Walks booking prior to 181 days before departure date a full refund will be given.  Any booking cancellations made between 91 days and 180 days before departure will incur a 10% cancellation/administration fee.  Any booking cancellations made between 90 days to 31 days will incur a 50% cancellation fee. Any cancellations to an Urban Walks booking received within 30 days prior to departure date will incur a 100% cancellation fee.

Any date changes within 90 days will incur a $200 amendment fee.

Can you book additional days/accommodation/tours before or after the walk?

Yes, we would be happy to discuss any additional travel requirements you might require either before or after your walk.  Please contact us to discuss your needs.

Can you customise a walk?

If travelling as part of a private or corporate group we can tailor your requirements based on available accommodation options and transfers. Please contact us either by phone (02) 94378899 or email info@urbanwalks.com.au

Walk Information

What will the weather be like?

Sydney enjoys a mainly sunny climate with mild winters and warm summers, perfect for making the most of the outdoors.  Sydney sunshine is well spread throughout the year and in fact, there are more blue sky days in winter than in summer.  Like anywhere, the weather can be unpredictable, so be prepared with layers and have a waterproof jacket on hand.

Average min and max temperatures in Sydney, Australia

What time does the tour start and finish?

At the start of your walk all guests will be picked up from a specific location in The Rocks, Sydney between 7.00-7.30am.  At the conclusion of your walk all guests will be dropped back to the City, or taken on to Sydney airport.

What level of fitness should I have?

Our walks are graded from levels 1 (flat level surfaces with no steps or steep sections) through to level 4 (tracks maybe long and rough with steps to climb and steep in sections).

Our walks are achievable with a moderate level of fitness. If you exercise regularly and can walk between 3-5 hours per day (13-20km) over multiple days, you should have no issues completing our walks.

Extreme weather such as on very hot days can increase the difficulty so we will have a private support vehicle on hand to assist if necessary.

What should I bring with me?

Urban Walks is happy to offer advice on clothing and equipment so that you can enjoy all aspects of your walking experience with us.

We will provide you with your ‘Experience Pack’, which will include a detailed packing list of items to bring once final payment has been received.  Your Pack should arrive to your nominated address anywhere between 2-4 weeks before your departure.

However, at a minimum, you should bring some ‘worn in’ hiking boots or shoes, some warm layers for our colder seasons and sun smart clothing (including bathers) for warmer seasons. Don’t forget a daypack, water bottle, sunglasses, a hat, sunscreen & insect repellent.

How many kilometres/miles will I be walking on any given day?

Each day ranges from 3 kilometres to 21 kilometres / 2-13 miles in length.  Your guide will provide daily updates on each day’s walk, as well as weather conditions so that you can be prepared for the day ahead.

Are there bathroom facilities along the way?

Yes.  The walk passes several public bathroom facilities along the way each day.  Our guide will carry some bathroom supplies just in case there’s a shortage and will let you know if there is going to be a long break between facilities.

How will someone contact me in an emergency?

There should be mobile network cover along the entire walk.  However, in the event of bad weather or a network outage, our office can act as a point of contact in an emergency.

Is the tour appropriate for all ages?

Our minimum age requirement is 12 years old.  There is no upper age limit for guests, however, we do ask that guests aged over 70 years old provide a signed letter from their GP confirming their fitness to participate.

Clothing and Equipment Advice

We recommend layers that can be adjusted to suit variable weather conditions.  Our guides will keep you up-dated with weather forecasts, so that you are prepared for each day’s adventures.

Essential items 

  • A day pack (at least 25 litres in size)
  • Hiking shoes/boots (‘worn in’ prior to walk)
  • Quality waterproof jacket with a hood (preferably Gore-Tex fabric)
  • Warm fleece top or jacket (polar fleece)
  • Swimwear
  • Sunglasses
  • Sunhat
  • Sunscreen (at least SPF30+)
  • 1.5 to 2 litre capacity bottle or water bladder that fits within a daypack
  • Tissues
  • Mobile phone
  • Personal insect repellent
  • Blister kit
  • Hand sanitiser
  • Beanie & gloves (for cooler months)

Daypacks

As you will be carrying a daypack everyday, make sure you invest in a good quality one that has well padded shoulder pads (chest straps are good too) and is at least 25 litres.  You will need to fit your water bottle, wet weather gear, fleece, hat, sunglasses, sunscreen, insect repellent, hand sanitiser, snacks, phone, and any other personal items.

Look for something with external pockets to give you quick access to your water bottle, sunscreen and snacks.

As most packs are not waterproof, it’s a good idea to line the pack with a plastic bag or invest in a pack cover.

Footwear

As the saying goes ‘good shoes take you great places’.  We want you to have the best experience when walking with us, so invest in a good pair of hiking shoes or boots (whatever your personal preference) to give you good ankle support. We do not recommend runners, as they don’t have enough support and you run the risk of rolling an ankle or slipping.

We will be walking on many different surfaces including concrete, sand, dirt and rock.

Whether your wear shoes or boots, make sure you ‘break them in’.  If you are happy to invite a little, Gore-Tex shoes/boots are worth the extra cost.  You’ll be more comfortable and less likely to develop blisters.

Invest in good quality socks!  Your feet will thank you at the end of each day if your socks are the right size with shaped heels and cushioning.

Waterproof Clothing

A another great investment is your waterproof jacket. We recommend fabrics such as Gore-Tex that are waterproof and breathable meaning they wick body moisture through the material to the outside of the jacket.

Cheaper plastic or nylon raincoats are good for keeping the rain out, but they do not breathe, resulting in condensation on the inside.

Warm-Weather Clothing

Thin, synthetic wicking material-type clothing for best for summer walking.

Shirts with collars and sleeves in light colours keep you cool, whilst helping to prevent sunburn.

Shorts are great option for warmer weather and light long pants offer both sun protection and warmth on cooler days.  A good compromise are pants with “zip off” legs.

In Australia, a sun hat is essential.  Hats with a brim all the way round are preferable to baseball caps or floppy cotton hats, as they offer better protection for your face and neck.   Choose a good quality hat that packs easily into your daypack.

Sunglasses are a ‘must’ for all walking all year round in Australia.

Cool-Weather Clothing

For cool-weather walking, it’s preferable to wear layered clothing that can be adjusted throughout the day.

A lightweight, quick-drying polar fleece or equivalent is recommended.  For cooler, windy days, a beanie and a lightweight pair of gloves would be useful.

As mentioned under ‘warm-weather clothing’ – sunglasses are recommended all year round in Australia.

Water Bottles

Keeping hydrated is key in both cooler and warmer weather.  We recommend you carry a 1.5 – 2 litre reusable bottle with you each day.  Water ‘camelbaks’ that fit into your backpack are also a great option. On many of the walks, there are water stations along the way to refill your bottle.

Our Walk Leaders will let you know when you need to refill for longer walking sections.

Group Bookings

Do you offer discounts for private groups?

Depending on your group size we may be able to offer a discount.  Please contact us to discuss your group travel needs.

Can you customise a walk?

If travelling as part of a private or corporate group, we can tailor your requirements based on available accommodation options and transfers.  Please contact us either by phone (02) 94378899 or email info@urbanwalks.com.au

Food & Accommodation

Can you cater for my dietary requirements?

We can accommodate most dietary requirements, including gluten-free, vegetarian and vegan.  Please advise when booking.

Can you book additional days/accommodation/tours before or after the walk?

Yes, we would be happy to discuss any additional travel requirements you might require either before, or after, your walk. Please contact us either by phone (02) 94378899 or email info@urbanwalks.com.au

Urban Walks

What company is behind The Emerald Way?

Urban Walks is the independent company behind The Emerald Way. We are proud to be a small company with a big idea – to make Urban-Walking as popular as Bush-Walking. The company is authorised by NSW Parks and Wildlife through its Parks Eco Pass Program to conduct walks in National Parks.  Urban Walks supports the ethical stance of  ‘Leave No Trace Australia’.